Privacy Policy

Effective Date: 03/05/2026

At Elara by Atelier, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard the information you provide when you visit our website, create an account, place an order, or interact with us through our online platforms.

1. Information We Collect

We may collect the following categories of information:

• Name
• Mobile Number
• Email Address
• Billing and Shipping Address
• Order, cart, wishlist, and purchase history
• Payment transaction details and payment confirmations
• Customer support, return, exchange, and complaint-related communications
• Technical information such as IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Delivering products to your address
• Managing your account, cart, wishlist, and shopping experience
• Sending order confirmations, shipping updates, and service-related notifications
• Processing returns, refunds, exchanges, and cancellations
• Responding to customer support requests, complaints, and queries
• Improving our website, products, and customer experience
• Preventing fraud, misuse, or unauthorized transactions
• Complying with legal, tax, accounting, and regulatory obligations

3. Payment Information

Elara by Atelier may offer payment options such as UPI, cards, net banking, wallets, or other supported payment methods depending on availability. We do not store sensitive payment credentials such as card PINs, CVV, OTPs, UPI PINs, or banking passwords. Payments are processed through authorized third-party payment providers.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may be shared only where necessary with trusted service providers such as:

• Delivery and logistics partners for shipping, delivery, and returns
• Payment gateway and payment service providers for transaction processing
• Technology, hosting, analytics, or communication service providers supporting our operations
• Government authorities, regulators, or legal bodies where disclosure is required by law

5. Orders, Returns, and Claims

If you request a return, refund, exchange, cancellation, or report a damaged, missing, or incorrect product, we may collect and retain relevant order details, invoices, photographs, videos, and communication records for verification, support, and dispute resolution.

6. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, remember your cart or wishlist, understand browsing behavior, analyze traffic, and enhance your shopping experience.

You may disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Marketing and Promotional Communication

If you provide your contact details, we may send you order updates, service messages, promotional offers, new arrivals, and marketing communications where permitted by law. You may opt out of promotional communication at any time.

9. Children’s Privacy

Our website and products are not specifically intended for children under the age of 18. We do not knowingly collect personal information from minors without the consent of a parent or guardian.

10. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfill and manage orders
• Provide customer support and handle returns, refunds, or exchanges
• Maintain internal business records
• Meet legal, tax, accounting, and compliance obligations
• Resolve disputes and enforce our policies

11. Your Rights

Subject to applicable law, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information where legally permissible
• Withdrawal from promotional communications

Such requests may be submitted through the contact details provided below.

12. Changes to This Privacy Policy

Elara by Atelier reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date. Continued use of our website after any update will constitute acceptance of the revised policy.

13. Contact Us