Shipping Policy

Effective Date: 03/05/2026

Thank you for shopping with Elara by Ateler. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Coverage

We currently ship across India through trusted courier and logistics partners. Delivery availability may vary depending on the destination pin code.

3. Delivery Time

• Delivery usually takes 7 business days depending on your location.
• Remote areas may take additional time for delivery.
• Delivery timelines may vary during festivals, sales, or peak seasons.

Delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation. Promotional offers with free shipping may be available from time to time.

5. Order Tracking

Once your order has been shipped, tracking details may be shared through SMS, WhatsApp, email, or other available communication channels.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. Elara by Ateler will not be responsible for delays or non-delivery resulting from incorrect, incomplete, or inaccurate addresses provided by the customer.

7. Failed Delivery & Return to Origin (RTO)

If an order is returned due to customer unavailability, refusal to accept delivery, or an incorrect address, the customer will be responsible for any additional shipping charges required for re-dispatching the order.

8. Damaged Package

If the outer package appears damaged during delivery, customers are advised to record an unboxing video and contact us immediately after receiving the parcel.

9. Missing or Incorrect Items

Claims regarding missing, damaged, or incorrect items must be supported by a continuous and unedited unboxing video recorded from the opening of the sealed package until all contents are clearly displayed.

10. Delays Beyond Our Control

Elara by Ateler shall not be held responsible for delivery delays caused by courier partners, transportation disruptions, strikes, weather conditions, government restrictions, or other circumstances beyond our reasonable control.

11. Contact Us